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Audio keeps skipping on my laptop

 
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usckk



Joined: Dec 28, 2005
Posts: 47



PostPosted: Sun Aug 27, 2006 9:00 pm    Post subject: Audio keeps skipping on my laptop

For the past 2 weeks, the audio on my Dell Inspiron E1505 stutters, any audio including streaming, cd's, AIM sounds, etc. They skipping makes it sound like my computer is playing a badly scratched up CD.

FYI I have a Audigy Sound Blaster.

Any ideas how to fix this?
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greyknight17



Joined: Feb 03, 2003
Posts: 5924

Location: Brooklyn, NY

PostPosted: Sun Aug 27, 2006 11:10 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Does it skip when you boot into Safe Mode?
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usckk



Joined: Dec 28, 2005
Posts: 47



PostPosted: Mon Aug 28, 2006 1:22 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

When I went to safe mode, windows media player said it couldn't play my cd.
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PostPosted: Mon Aug 28, 2006 12:49 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

WELL, you didn't give us much to work on.
Full system spec's help when trying to diagnose a problem via remote, over the internet.

Having said that, let me take a 'swag' at it.
Media player is a very heavy duty program, demanding lots of system resources. If you've already got your system loaded down with running Services and programs, then MP just can't get the CPU time it needs to play anything, without the 'Jitters'.

Shut down all running programs and then try the Media Player again.

There is a list of Services that you can shut down permanently, for increased system performance. Here's the list, from my web page:
http://cxt_msp_shafl.members.atlantic.net
***************************
Here's my short, short list of services to disable for a stand alone PC, not on a network: From the RUN box, type in Services.msc , then maximize the window to full screen size. Then scroll down the list of services to each item on the following list and right click on an item and then click Properties. In the properties box you can Stop a running service and then set the action box to "Disable". Then Apply the change and OK the window to close it. Move down the list to the next item and repeat the process. When done, close the entire window and reboot your PC.
Clip book
Computer Browser
Error Reporting Service
Messenger
Performance Logs and Alerts
Portable Serial Number
Remote Registry
Remote Desktop Help Session Manager
Routing and Remote Access
Server (leave this on for a local network)
Smart Card Helper
System Event Notification
Task Scheduler
Universal Plug and Play Device Host
Upload Manager
Web Client
Windows time
Wireless Zero Configuration (disable if you will never use a wireless network)
**********************************
Then you can run "MSCONFIG" and in the Startup folder, de-select all those totally redundant programs that you don't need loaded at Boot-Up.

If you've got more than six icons in your System Tray, you've probably got too much "Crapola" running. Rolling Eyes

I run into your exact problem quite often in my service business and I always FIX the problem. It's very DO'Able.

Good Luck,
Shadow Cool


Last edited by on Mon Jul 02, 2007 1:07 am; edited 1 time in total
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goretsky



Joined: Dec 07, 2002
Posts: 9841

Location: Southern California

PostPosted: Tue Aug 29, 2006 5:39 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Hello,

Have you visited your computer or motherboard manufacturer's web site to download and install the latest BIOS and chipset device drivers for your motherboard, and visited Creative Labs' web site to download and install the latest device drivers for your Creative Labs Sound Blaster Audigy sound card? If so, did updating all of these make any difference?

Regards,

Aryeh Goretsky
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usckk



Joined: Dec 28, 2005
Posts: 47



PostPosted: Tue Aug 29, 2006 12:48 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

I uninstalled and installed the Sound Blaster driver and nothing helped, so I called Dell Customer service. After 3 hours, they've decided to replace my motherboard (Sound Card is integrated on to it). Do yall think this will fix my problem?
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PostPosted: Tue Aug 29, 2006 4:51 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Not till you do what I told you.

Just do it.....it will cost you nothing but a few minutes of your time.

Clean up your mess and then Defrag your hard drive.

I never,,,,absolutely NEVER replace drivers to fix a problem that developed over time. It's crap in the gap or junk in the trunk causing your problem, or just too many programs, services and/or TSR's running in the background, 99.9% of the time.

If I had your little 'puter here in my shop I could prove that to you easily and fix your problem at the same time. I've done it many times before.

Good Luck,
Shadow Cool


Last edited by on Wed Nov 28, 2007 2:18 am; edited 1 time in total
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Werebo



Joined: Aug 09, 2003
Posts: 4078

Location: SE London, UK...

PostPosted: Tue Aug 29, 2006 8:40 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Allo usckk,

Just out of curiosity, did you install any new software about 2 weeks ago???? Confused
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cantoes



Joined: Jan 30, 2007
Posts: 1



PostPosted: Tue Jan 30, 2007 8:11 pm    Post subject: [Login to view extended thread Info.]

This problem was driving me nuts for weeks. I had to stop myself from throwing this thing out the window and getting a free one under dells accident coverage I was so upset with them, but I figured it out.

It actually has nothing to do with the sound, it's the cpu and its power save feature. One of the cores will drop to half clock speed (for me it drops from 2ghz to 1ghz) when it isn't in use. Apparently, things don't work smoothly when that happens.

You can see that it isn't just the sound by opening notepad, turn on wordwrap and hold down any letter. Follow it across the screen with your eyes and you'll see it pause for a moment every second or so.... at the same intervals that you get audio problems. It's like the cpu just stops for a split second and starts working again.

The solution I've found is to adjust your power management settings so that the frequency of both cores will always stay at max clock speed, you can check it in notepad after you change those settings and you'll see the letters move across the screen like butter, and of course... the audio problems will be gone.

I wonder what causes this... I know it happens every time the core transitions from high to low and vice versa, but why isn't it smoother. Is this a problem with all core duo processors or just the cpu/mobo combination in the e1505 and 6400?
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Ross



Joined: Jun 27, 2007
Posts: 1



PostPosted: Wed Jun 27, 2007 5:43 pm    Post subject: [Login to view extended thread Info.]

This sounds like the exact problem that I am having. My question is how did you "adjust your power management settings so that the frequency of both cores will always stay at max clock speed"?

I am running Windows XP. I tried going into the Power Options in the Control Panel and changing the Power Scheme from Portable/Laptop to Minimal Power Management, but that didn't do it for me.

Can you tell me what you did? Thanks in advance.
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micker377



Joined: May 27, 2005
Posts: 1059



PostPosted: Sat Jun 30, 2007 6:31 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

While reading this thread (5 - 15% CPU usage), I brought up Windows Media Player 11. As usual CPU went up to 100%. I "reduced" the screen to the task bar to remove the "visualizations", and the CPU usage went down to 20%! Something to think about when multi-tasking!
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PostPosted: Mon Jul 02, 2007 1:14 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

This is a very old thread and I last replied to it in Aug 2006.

Nothing's changed! People are still trying to run every piece of crapola on their HD and still expecting Media Player to flawlessly play CD's, DVD's and whatever.
And I'll tell you what I told you a year ago...."It ain't a gonna happen". You only have one CPU and one hard drive to work from.
Keep those busy running Services and TSR's and Media Player won't have the resources it needs to play music without skipping.

Good Luck,
Shadow Cool
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goretsky



Joined: Dec 07, 2002
Posts: 9841

Location: Southern California

PostPosted: Mon Jul 02, 2007 4:05 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Hello,

I am not sure if it will work with a Core2 processor (compatibility list says Core, though, so it might), but Christian Diefer's SpeedSwitchXP might let you "force" the CPU to run at full speed.

Regards,

Aryeh Goretsky
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brat



Joined: Jun 05, 2003
Posts: 2325



PostPosted: Mon Jul 02, 2007 11:51 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Here's my short, short list of services to disable for a stand alone PC, not on a network: ( Per Shadow )

Shadow what if you have a network, what do you do?

I'm just asking. ( being nosey )

mrs12brat
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PostPosted: Mon Jul 02, 2007 12:30 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

First, let me say that "I'm not a networking guru". ( I'll only work on 'Stand-Alone" computers.)
We have several folks here that are, or would like to make you think they are. Rolling Eyes Wink Laughing Laughing

In my list of services to disable, I've already noted one service that's needed for networking. If you have doubts about any other, just put it in Manual mode.

There are up to 50-some services that can possibly be disabled all together or put in Manual Mode, depending on what you want to run on your computer, per the "Viper" and some other experts.

Even if you just leave the services alone, shutting down all those, schedulers, reminders, updaters, etc, that most programs like to install in your "RUN" list, will go a long ways toward making your PC more efficient and responsive. You can see them listed in 'MSCONFIG/ Startup'.

I use "End It All 2" a lot, to shut things down before I play a DVD movie or fire up "Nero" to burn a CD or DVD disk.

Does that answer your question? Question Question Question

Shadow Cool
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holt



Joined: Nov 25, 2007
Posts: 1



PostPosted: Sun Nov 25, 2007 1:08 pm    Post subject: [Login to view extended thread Info.]

[Message edited by moderator for content. AG]

I have the same problem with my window's media player but I'm pretty sure my processes aren't the problem because I can run pandora just fine and that takes over 500,000k unlike my window's media 10 that takes 5000k

A while ago my wmp11 decided to {removed by moderator} stop letting me make new playlists and add new songs. so I downgraded to wmp10 now every song skips but my video playes fine. I tried getting wmp11 and even winamp but my music skips on every platform now. do I need to dig through all my old CD's to upload all my music again or is there a solution?
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PostPosted: Sun Nov 25, 2007 9:55 pm    Post subject: [Login to view extended thread Info.]

Again,,,,,,,shut off every running program, TSR, etc., on your PC before opening Media Player. Then try again.

You can download a nice little utility called "End It All 2" to do the shutdown for you.

I've used that little program dozens of times to prove to some customer of mine that they've just got too much CRAPOLA running on their PC.

Laptops are way worse than Desktops because their little HD's run so much slower and they have limited ram.

I can still improve the performance of most laptops by as much as 100%.

Cheers Mate!
Shadow Cool
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goretsky



Joined: Dec 07, 2002
Posts: 9841

Location: Southern California

PostPosted: Mon Nov 26, 2007 8:28 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Hello,

First off, please remember that this is a family-friendly forum and meant to be accessed by all ages. Just because you may be frustrated by a computer problem is not grounds for inappropriate language. Now, with that out of the way, let's explore your problem....

I have seen a variety of audio skipping problems which were due to issues with the resources assigned to a sound card by the computer, and how those resources were prioritized and accessed by the drivers and operating system. What you may want to try doing is updating the BIOS and device drivers for your motherboard as well as the device drivers for your sound card and see if that makes any difference.

Regards,

Aryeh Goretsky
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PostPosted: Mon Nov 26, 2007 12:38 pm    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

In twenty + years of servicing computers, I've yet to fix any problem with a Bios flash or drivers upgrade.

If the computer ever worked with its original Bios and drivers, then by dang'd it should still be working. The only difference between then and now is the crapola that's been loaded on the computer that has installed TSR's in the Startup list.

Shut down all that crapola and the PC will again work as it did.
I repair computers for a living and have for over twenty years and I know from whence I speak.

Moderator Edit - Please refrain from personal criticism. Smile
(12quidkidinnit - 27/11/07 17:56pm)
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goretsky



Joined: Dec 07, 2002
Posts: 9841

Location: Southern California

PostPosted: Tue Nov 27, 2007 7:57 am    Post subject: Re: Audio keeps skipping on my laptop [Login to view extended thread Info.]

Hello,

While I cannot claim to have your years of experience troubleshooting computers or electronic devices, TheShadow; I first touched a PC in 1989 and my only experience prior to that was a decade spent mostly with 8-bit micros from Apple and Commodore. Over the years, though, I have built up a checklist of items to check when resolving particular issues, whether it be a malware-infected system, a resource allocation issue, or what-not. I do not think I have ever told anyone to upgrade their BIOS because of a weird noise coming out of the computer (that's usually a call for checking the electromechanical components of a computer system, such as fans or disk drives) or a crashed drive (for which my usual solution would be to mount the drive in a different computer and run data recovery software), but if I have done that, I'll certainly take your word for it.

The reason that I recommend things like BIOS and chipset device driver updates is because I know from emperical experience that they work, both from the end-user and the manufacturer side of things. I recently went into some of the reasoning behind my recommendation less than a month ago in a message thread here, so I do not really want to just re-post the same old message again; I think that would be sort of gauche. One thing I do want to share, though, is a situation where you or any other member of the forum who has worked with computers for a while might have had to upgrade the BIOS in their motherboard, and that is to get around an issue with recognizing a larger hard disk drive in their computer. Many early computers (Intel 80486 and earlier) had a limitation in their BIOS of recognizing hard disk drives which were larger than 504MB in size because they could only recognize a finite amount of cylinders, heads and sectors for each track on the drive. As consumer hard disk drives exited the megabyte range in the early-to-mid 1990s for the gigabyte range, some motherboard manufacturers provided BIOS updates to take advantage of logical block addressing schemes which allowed hard disk drives of 2GB, 4GB, 8GB or even larger to be recognized and accessed, all the way up to today's BIOSes which have 48-bits worth of address space for calculating the capacity of a hard disk drive (or 137 petabytes!). Or you may have just dropped in a PATA PCI expansion card, which performed the same operation in its own BIOS. In any case, I do not want to get into the details when there are a wealth of sites on the Internet which can explain the limitations and workarounds which were created for them such as here, here, here and here, to name a few. Of course, that's just one specific class of issue. I have also resolved issues with fan RPM and thermal temperature sensor data being mis-reported through BIOS upgrades as well.

When I download a motherboard's BIOS update, I always look forward to reading through the release notes or other documentation to find out what has changed. Usually, the changes are fairly minor, such as adding support for a new processor speed or timing for RAM, but sometimes you find some very interesting "liner notes" in there as well, such as adding support for booting from new types of devices or solving conflicts with specific pieces of hardware or even with an entire operating system.

Like everyone else in the forum I try to give the best advice I can, based on the description of the problem provided by the original poster, my own experiences with similar situations and any other anecdotal data, such as what I have read. My advice is, of course, colored by my knowledge and perceptions, and as a result may be different than other people's, but that does not mean it is any better or any worse than anyone else's, just that it is different.

Personally, I would rate playing around with the power supply, overclocking, and jamming cables and expansion cards into their respective connectors as higher risks than a failed BIOS flash by inexperienced users, but, that is one of those things for which I have to draw upon my own experience. When it comes down to it, any time changes are made to a computer--hardware, software or even just physically moving it--there is always a small degree of risk it is not going to behave the same way it did before because of change in hardware or software, or because a loose cable finally lost the intermittent contact it had with its connector and so forth. There really are no guarantees when troubleshooting a problem, you just have to provide the best advice you possibly can for that particular person's situation.

As you point out, computers usually do work "out of the box" (assuming they are not damaged in transit, which is a separate issue). One of the reasons for that is because computer manufacturers qualify a specific load or "snapshot" of the operating system from a specific time with a specific version of the device drivers. After several iterations of operating system and device driver updates from Windows Update, updates to DirectX as a result of game installation and self-applied device driver updates, the stability of the system may not be the same as when it was first unpacked. All combined, those changes can make quite a difference in how memory is allocated, accessed and deallocated; what sort of interfaces (APIs) are available and how well they perform; and even the stability of an application which relies on those functions.

Underlying that, of course, are the drivers and the operating system's kernel and somewhere beneath all of that is the firmware (BIOS). Fundamentally, those are computer programs, too, and like any sufficiently-complex and/or widely-used program, are bound to contain bugs which need to be fixed, with an occasional feature or support for a new device being added.

Do applications and services which run at startup make a difference in the reliability, performance and stability of a system as you stated? They absolutely do and, generally speaking, getting rid of most of them will improve a system's behavior. However, it has been my experience that there are other things besides which programs run at startup which can affect a computer's performance, reliability and stability, hence my original recommendation.

I guess that is just one of those things upon which we will both have to agree to disagree.

Regards,

Aryeh Goretsky
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